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Last updated: July 2026

Returns & Exchanges

Our return and exchange policy for a worry-free shopping experience.

Return Policy

We want you to love your Avenora sleepwear. If you're not completely satisfied, you may return eligible items within 7 days of delivery for a refund or exchange.

Eligibility

Items must be unworn, unwashed, and in original condition with all tags attached
Items must be in their original packaging
Proof of purchase (order number) is required
Sale items are final sale and cannot be returned

How to Start a Return

Contact our support team via WhatsApp or our Complaints page with your order number and reason for return.

Step 1: Contact us with your order number and reason
Step 2: Our team will guide you through the return process
Step 3: Pack your items and hand off to our delivery partner
Step 4: Refund processed within 3–5 business days of receipt

Exchanges

We offer exchanges for different sizes or colors, subject to availability. Simply note your preferred replacement when initiating the return.

Damaged or Defective Items